Other info
Refund policy
At Rush the Gap, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 30-day money-back guarantee, subject to the conditions below.
As a small, independent business, we kindly ask customers to consider trying a smaller quantity initially if they are unsure whether the product is right for them. This helps us minimise unnecessary returns and continue providing our products at competitive prices.
Eligibility for a Refund
To be eligible for a refund:
- You must contact us within 30 days of the date of purchase.
- Products must be returned in their original condition and packaging using a tracked postal service.
- Orders with a value of more than £50 must be returned using an insured postal service.
- Opened or partially used products cannot normally be returned, except where the product is faulty, damaged or incorrect.
- Fully used or empty products are not eligible for a refund.
- We may request relevant information to support your claim, such as proof of purchase, photographs or other reasonable evidence.
For faulty, damaged or incorrect products, please refer to our Faulty, Missing or Incorrect Items section below.
Once returned items have been received and inspected, we will confirm whether the refund is eligible. Where applicable, refunds will be issued to the original payment method.
Please note: Customers are responsible for the cost of returning unwanted products. Rush the Gap reserves the right to update this refund policy where necessary. Any changes will be reflected on this page.
Faulty, Missing or Incorrect Items
We take great care to ensure that every order is prepared and delivered correctly. If your order arrives faulty, damaged, incomplete or incorrect, please contact us and we will work to resolve the issue as quickly as possible.
What to do:
- Contact us as soon as possible with your order number.
- Provide clear photographs where relevant, including photographs of damaged packaging, the product, or the items received.
- We will review the issue and confirm the most appropriate resolution, which may include a replacement or refund.
You will not normally be responsible for return postage where an item has arrived faulty, damaged or incorrect.
Unsatisfied With Your Order?
Your feedback is important to us. If there is anything about your order or experience with Rush the Gap that you are unhappy with, please get in touch.
We are a small business and genuinely value customer feedback. We use it to continually improve our products and service.
At Rush the Gap, we aim to make ordering our products straightforward and transparent. Please review your order carefully before completing your purchase.
Purchase Options
Rush the Gap products are available in a range of purchase quantities, allowing you to choose the option that best suits your training and fuelling needs.
By placing an order, you confirm that the products, quantities and delivery details selected are correct.
Changing or Cancelling an Order
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests, provided your order has not yet been processed, dispatched or prepared for fulfilment.
Once an order has been dispatched, it may no longer be possible to cancel it. In this situation, you may still be entitled to return the product in accordance with our Refund Policy and applicable UK consumer rights.
If your order has already been prepared or dispatched before we receive your cancellation request, we may be unable to stop the delivery.
Incorrect Orders
Please check your order confirmation carefully after completing your purchase. If you have selected the wrong product or quantity, contact us as soon as possible so that we can determine whether the order can still be amended before dispatch.
Once an order has been dispatched, changes may no longer be possible.
Recurring or Subscription Purchases
Unless explicitly stated otherwise at the time of purchase, Rush the Gap products are sold as one-off purchases and do not automatically renew or result in recurring charges.
Promotions and Discount Codes
Where promotional offers or discount codes are available, any specific terms and conditions relating to the offer will be displayed at the time of purchase.
Discount codes cannot normally be applied retrospectively to orders that have already been placed.
Our Commitment
We are a small independent business and aim to process orders as quickly and accurately as possible. If you have any questions about your order or need assistance with a cancellation, please contact us and we will do our best to help.
This policy may be updated from time to time. Any changes will be reflected on this page.