Refund policy

At Rush the Gap, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 30-day money-back guarantee, subject to the conditions below.

As a small, independent business, we kindly ask customers to consider trying a smaller quantity initially if they are unsure whether the product is right for them. This helps us minimise unnecessary returns and continue providing our products at competitive prices.

Eligibility for a Refund

To be eligible for a refund:

  • You must contact us within 30 days of the date of purchase.
  • Products must be returned in their original condition and packaging using a tracked postal service.
  • Orders with a value of more than £50 must be returned using an insured postal service.
  • Opened or partially used products cannot normally be returned, except where the product is faulty, damaged or incorrect.
  • Fully used or empty products are not eligible for a refund.
  • We may request relevant information to support your claim, such as proof of purchase, photographs or other reasonable evidence.

For faulty, damaged or incorrect products, please refer to our Faulty, Missing or Incorrect Items section below.

Once returned items have been received and inspected, we will confirm whether the refund is eligible. Where applicable, refunds will be issued to the original payment method.

Please note: Customers are responsible for the cost of returning unwanted products. Rush the Gap reserves the right to update this refund policy where necessary. Any changes will be reflected on this page.

Faulty, Missing or Incorrect Items

We take great care to ensure that every order is prepared and delivered correctly. If your order arrives faulty, damaged, incomplete or incorrect, please contact us and we will work to resolve the issue as quickly as possible.

What to do:

  1. Contact us as soon as possible with your order number.
  2. Provide clear photographs where relevant, including photographs of damaged packaging, the product, or the items received.
  3. We will review the issue and confirm the most appropriate resolution, which may include a replacement or refund.

You will not normally be responsible for return postage where an item has arrived faulty, damaged or incorrect.

Unsatisfied With Your Order?

Your feedback is important to us. If there is anything about your order or experience with Rush the Gap that you are unhappy with, please get in touch.

We are a small business and genuinely value customer feedback. We use it to continually improve our products and service.